Contact information

CONTACT US

We’re here to help. If you have any questions regarding our products, orders, shipping, or returns, please feel free to get in touch with us.

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CUSTOMER SUPPORT

You can contact our customer support team via email.
Email: contact@zivy.online
For faster assistance, please mention your order number in your email, if applicable.

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BUSINESS ADDRESS

Zivy
181 Saket Nagar Main Road
Saket Nagar, Indore
Madhya Pradesh – 452016
India

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SUPPORT HOURS

Our customer support team is available from Monday to Saturday, between 11:00 AM and 6:00 PM (IST).

We remain closed on Sundays and public holidays.

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RETURNS AND ORDER ISSUES

For any return, refund, damage, or order-related concerns, please refer to our Return and Refund Policy.

As per our policy, a clear unboxing video is mandatory for verification.

All requests related to returns, refunds, or damaged items must be raised within seven days of delivery.

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CONTACT FORM

You may also reach out to us by filling out the contact form available on this page.

Our team will review your query and respond as soon as possible.