Privacy policy
PRIVACY POLICY
Last updated: January 3, 2026
Zivy (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us.
Our store is powered by Shopify, which enables us to provide e-commerce services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection and use of personal information.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We collect personal information that identifies or can reasonably be linked to you.
This includes contact details such as your name, billing address, shipping address, phone number, and email address.
It also includes payment-related information such as payment method details and transaction confirmations, which are processed securely through payment gateways.
We may collect account-related information such as login details, preferences, and settings.
Order-related information may include products viewed, added to cart, purchased, returned, or exchanged.
We collect customer communications such as emails, messages, or inquiries you send to us.
We may collect device and usage information such as IP address, browser type, device identifiers, and interaction data.
Cookies and similar technologies are used for analytics and site functionality.
We do not knowingly collect personal information from children.
SOURCES OF PERSONAL INFORMATION
We collect personal information directly from you when you place an order, contact us, or create an account.
Information is collected automatically through your use of our website via cookies and analytics tools.
We also receive information from Shopify and third-party service providers who assist with payments, analytics, marketing, shipping, and customer support.
HOW WE USE YOUR PERSONAL INFORMATION
Your personal information is used to process orders, payments, shipping, returns, and refunds.
It helps us provide customer support and respond to your inquiries.
We use information to improve and personalize your shopping experience.
Order updates, service-related notifications, and important communications are sent using your contact details.
Marketing communications may be sent, and you may opt out at any time.
Information is also used to detect and prevent fraud or misuse.
We use personal information to comply with legal and regulatory obligations.
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information with Shopify and trusted service providers such as payment processors, logistics partners, analytics providers, and customer support tools.
Information may be shared with marketing and advertising partners, including Meta platforms.
We may disclose information to legal or government authorities if required by law.
In the event of a business merger, sale, or restructuring, information may be shared with relevant business partners.
We do not sell your personal information.
RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services.
Your information may be stored or processed outside your country of residence.
For more information, please review Shopify’s Privacy Policy at
https://privacy.shopify.com/en
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
DATA RETENTION AND SECURITY
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is completely secure.
YOUR RIGHTS
Depending on your location, you may have the right to access your personal data.
You may request correction or deletion of your personal information.
You may request data portability where applicable.
You may opt out of marketing communications at any time.
You can exercise these rights by contacting us using the details below.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred and processed outside your country of residence. Where required, we rely on legally recognized safeguards for such transfers.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
CONTACT US
If you have any questions about this Privacy Policy or your personal information, you may contact us at:
Email: contact@zivy.online
Address: 181 Saket Nagar Main Road, Saket Nagar, Indore, MP 452016, India